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D’Angelo Law Library- Head of Access Services

Position Title

Head of Access Services, D’Angelo Law Library

 

Position Description

Division / Dept. / Unit: D’Angelo Law Library / User Services / Access Services Reports to: Associate Law Librarian for User Services

Work Schedule:            Monday- Friday, 8:30 a.m.- 5:00 p.m.

 

 

GENERAL SUMMARY

 

Under the supervision of the Associate Law Librarian for User Services, the Head of Access Services is responsible for the daily operations of D’Angelo Law Library (DLL) access services functions including circulation services, stacks maintenance, reserves processing, library entry access, and building oversight. The Head of Access Services supervises 3 full-time clerical employees and approximately 10 students and/or part-time employees, ensuring consistent and superior staff performance during all hours of operation.

 

The Head of Access Services serves as a resource for Library staff on D’Angelo access services and represents D’Angelo Access Services on the Access Committee and at D’Angelo and University Library staff/supervisor meetings. In collaboration with the Associate Law Librarian for User Services, the Head of Access Services develops and implements policies that promote the Library’s mission and utilizes best practices to meet user needs. The Head of Access Services creates and communicates a successful vision, employs appropriate assessment to analyze and improve the effectiveness of the department, and strategically plans for the ongoing improvement of all services offered.

 

 

ESSENTIAL FUNCTIONS

 

Circulation Services:

 

Develops, implements, and maintains circulation desk policies and procedures, and ensures outstanding level of service from all Access Services staff.

Communicates and interprets circulation policies to users, and monitors effectiveness. Responds to inquiries and diplomatically resolves user concerns and questions.

Collects and analyzes circulation statistics, creates reports on collection use, and develops new assessments as needed.

Manages DLL Scan and Seliver and interlibrary loan services; oversees paging from other campus libraries for Law School users; and manages claims, notices, and collection of fines.

Monitors Library lockers and supervises searching and carrel assignments.

Monitors the Library’s Integrated Library System’s (Kuali OLE) access services functions, and collaborates with Library staff on testing, evaluation, and implementation.

 

 

Stacks Maintenance:

 

Manages all DLL stacks locations, and develops/implements policies and procedures to ensure accurate shelving, shelf-reading, shifting, and organizing collections as needed; also creates accurate stacks signage.

Oversees accurate filing and updating of loose-leaf materials.

Oversees collection measurement, collects statistics on collection growth and shelf occupancy, analyzes data, and makes recommendations on space planning.

 

 

Reserves Processing:

 

Supervises processing and procedures for reserve collections, including accurate representation of those collections to users.

Works with Law School Registrar to obtain accurate course reserve information.

Communicates and collaborates with University Library Access Services staff on Ares and Canvas systems.

Manages Past Exams webpage and archiving of Law School course evaluations.

 

 

Access Policies, Facilities, and Equipment:

 

With the Assoc. Law Librarian for User Services, develops, implements, and communicates policies for dept. that promote Library’s mission and offer exceptional service to users.

Communicates DLL access policies to other Library Access Services depts., Law School facilities manager, visitor control attendants, and University Library.

Coordinates and communicates as necessary with Law School staff to ensure that dept. services are synchronized with related Law School functions and meet the needs of users.

Coordinates maintenance of public access workstations and printers, microform equipment, and departmental equipment, and orders/distributes Law School student supplies.

Monitors use of physical library spaces and reports problems promptly.

Coordinates scheduling of conference room spaces, assignment of library carrels, and schedules daily building use head counts.

 

 

Management and Supervision:

 

Hires, trains, supervises, schedules, and evaluates regular and student staff.

Ensure proper staffing, including desk and support staff coverage, during all hours of operation.

Submits an annual report.

Maintains, analyzes, and provides statistics for all Access Services operations; makes recommendations for staffing and service improvements.

Plans for the future, working with the Assoc. Law Librarian for User Services to set goals. Establishes priorities and manages projects to achieve goals and promote efficiency.

Develops, implements, and evaluates assessment programs for continuous improvement of dept. services.

Enforces Library policies and exercises sound judgment in handling problems.

Maintains accurate information for access services on Library web pages, including Library hours.

Represents DLL on Library committees as needed.

Other duties as assigned.

 

 

QUALIFICATIONS

 

Bachelor’s degree required.

Related library experience required.

At least one (1) year of supervisory experience, including hiring, training, evaluation, and discipline, required.

Demonstrated experience developing, implementing, and evaluating policies required.

Demonstrated experience in employing technology to promote efficiency, and in analyzing and evaluating data to identify trends and improve services and operations, required.

Academic library experience preferred.

Law library experience preferred.

Familiarity with legal materials preferred.

Excellent written and oral communication skills required.

Demonstrated organizational and planning skills required.

Strong user service philosophy and a commitment to improvement and innovation required.

Excellent customer service skills, including the ability to handle difficult situations with courtesy, tact, discretion, and patience in a fast-paced environment, required.

Ability to exercise good judgment consistent with Library procedures and work required.

Ability to work independently and anticipate and solve problems required.

Working knowledge of the Microsoft Office Suite, including Excel and Access, required.

 

 

TO APPLY

 

To apply for this position submit your profile and required materials to https://jobopportunities.uchicago.edu. Resumes sent via mail, fax, or email will not be considered.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or status as an individual with disability.

 

The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans Employer:

 

http://humanresources.uchicago.edu/fpg/policies/200/p201.shtml

 

Job seekers in need of a reasonable accommodation to complete the application process may contact Human Resources by calling 773-834-1841 or by emailing recruitment@uchicago.edu with their request.

 

I have read and agree to the Job Placement Hotline Terms and Conditions Yes

Permanent link to this article: http://chicagolawlib.org/blog/2017/07/31/dangelo-law-library-head-of-access-services/