University of Chicago – Identification & Privileges Assistant

Department
Library C & A – Access Serv – ID & Privileges Office

About the Department
The ID & Privileges Office is a unique joint-venture of the University of Chicago Library and University IT Services. We’re based in the heart of campus in the Regenstein Library, which sees well over a million entries a year, and so we’re ideally positioned to assist new students, faculty, staff, and Library visitors with carding services, Library privileges, and other services essential to access vital University resources. We strive for every interaction to be friendly and welcoming, to understand the unique needs of every user, to resolve user issues as completely and quickly as possible, and to provide seamless access to one of the most dynamic research and learning environments in the world.

Job Summary

Reporting to the Manager of the Identification and Privileges Office and following departmental standards and guidelines, the Identification and Privileges Office Assistant works with colleagues to provide a welcoming environment, card services, Library privileges, and other services to UChicago users, the local South Side community, and visitors from around the world.

The Identification and Privileges Office Assistant will troubleshoot a wide variety of complex issues and enlist assistance from units across the campus to help users who are having issues with services. This position is also responsible for ensuring that lockers and faculty studies are regularly inspected, participating in remote carding sessions across campus, and other duties as required to meet departmental goals.

Responsibilities

  • Produces UChicago Cards, Campus Cards, and other cards for authorized members of the University community and other eligible users. Ensures that card records are correctly updated in University systems.
  • Analyzes/troubleshoots problems and responds to user inquiries relating to their Library access and borrowing privileges, card services, two-factor authentication, and/or CNetID credentials.
  • Determines eligibility for and issues credentials to eligible visitors and members of the University community visiting the Library without their valid access card.
  • Creates and updates Library access and borrowing records in the Library’s integrated library system and access control system. Produces access cards for qualified users.
  • Assists patrons with resetting and claiming CNetID credentials; provides technical assistance; and/or directs people to the proper resource to resolve eligibility or status issues regarding access to University’s networked resources.
  • Assists with two-factor authentication issues.
  • Collects monies as appropriate for cards issued, library privileges, locker rentals, passport photos, two-factor authentication tokens, library fines, etc. Deposits funds and reconciles personal cash drawer daily.
  • Rents locking shelves within the Library to eligible users and manages the inspection of lockers and faculty studies for uncharged materials.
  • Accesses Registrar’s student information system to verify students’ enrollment status, look up contact information, or place/remove Library restrictions, including access to confidential student information and records covered under FERPA.
  • Proactively alerts ID & Privileges Manager of all potential issues and prepares potential solutions.
  • Other duties as assigned.

Competencies

  • Excellent customer service skills are required.
  • Manages interpersonal relationships well and interacts with everyone with courtesy, clarity, and tact required.
  • Excellent verbal and written communication skills are required.
  • Celebrates diversity and inclusion required.
  • Reliability, punctuality, and the ability to work independently are required.
  • Handles confidential matters with discretion required.
  • Works effectively with supervision and as part of a team.
  • Excellent critical thinking, problem-solving, and independent decision-making skills are required.
  • Strong attention to detail and performs multiple tasks accurately and simultaneously required.
  • Reads and interprets documents and instructions about policies and procedures required.
  • Makes appropriate exceptions to policies when allowed and refers problems to supervisor when necessary and required.
  • Responds quickly to potentially volatile security situations required.
  • Exercises sound judgment required.

Additional Requirements

Education:

  • High school diploma or GED required.
  • Bachelor’s degree preferred.


Experience:

  • A minimum of two (2) years of significant customer service experience in handling public contacts with patience, courtesy, firmness, and diplomacy within a fast-paced environment is required.
  • Previous experience articulating and enforcing policies to users required.
  • Working knowledge of higher education environment preferred.
  • Working knowledge of the University of Chicago preferred.
  • Data Entry 2 Test.
  • Reading Comprehension Test.


Technical Knowledge or Skills:

  • Learn a range of position-related software applications required.
  • Proficiency with Microsoft Office required.
  • Recognize, assess, and troubleshoot or refer customer problems related to their UChicago Cards, Campus Cards, University status, and access to University buildings and services required.
  • Typing speed of at least 40 words per minute is required.
  • Significant experience in cash handling and balancing a daily cash drawer is required.
  • Basic understanding of formulating advanced search queries preferred.

Working Conditions and Physical Requirements:

  • Frequently moves back and forth from a sitting to a standing position.
  • Uses computers extensively for 7.5 hours or more.
  • Maintains a regular schedule with a willingness to occasionally work additional or flexible hours to provide coverage for other employees.

Pay Range:

  • $18.61 – $27.24 hourly

Required Documents:

  • Resume
  • Reference List

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility

Yes

Requires Compliance with University Covid-19 Vaccination Requirement

No

Pay Range

Please refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours

37.5

Union

024- Local 743, I.B.T. Clerical

Job is Exempt
No

Drug Test Required
No

Motor Vehicle Record Inquiry Required
No

Health Screen Required
No

Posting Statement:

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago’s Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Permanent link to this article: https://chicagolawlib.org/blog/2022/11/03/university-of-chicago-identification-privileges-assistant/