- Grade and Classification: C-8 / Library Assistant II
- Division / Dept. / Unit: Access Services/Document Delivery /ILL Lending
- Reports to: Head of Interlibrary Loan Lending Services
- Work Schedule: 37.5 hours per week
This position is covered by the Collective Bargaining Agreement.
Under the general supervision of the Head of Interlibrary Loan Lending Services, is responsible for timely retrieval and updating of article and loan requests for Lending and assisting with interlibrary loan shipping. Assists with initial processing of requests as needed. Performs duties of Library Assistant and Library Clerk positions. Performs work in accordance with Library standards and procedures.
- 35% – Processes interlibrary loan lending requests: Co-ordinates the pulling of items from bookstacks by student ILL staff for Interlibrary Loan, Borrow Direct, UBorrow, and Scan and Deliver. Updates records on the OCLC and DOCLINE interlibrary loan systems using ILLiad and updates Borrow Direct records in Relais. Searches for items not found by student employees. Checks in materials returned from clients.
- 25% – Prepares ILDS, BTAA, and BorrowDirect shipments to meet daily deadlines. Prepares CRL shipments. Prepares ILL materials for shipment via FedEx, UPS, and other courier services. Uses mailing and label-printing equipment, logs items, and prepares and prints out labels. Inputs address information into shipping databases when necessary.
- 15% – Provides customer service and responds to inquiries from borrowing libraries via phone and email.
- 10% – Trains new/current student workers on ILL tasks and procedures, including book retrieval, request updating, readying items for shipment, and article scanning. Participate in assigning and monitors daily student tasks. Provides coverage for these tasks as necessary.
- 10% – Provides coverage for and performs any duties of the other Document Delivery and Lending staff as needed.
- 5% – Assists in the documenting of procedures, analyzes and resolves problems, recommends changes in procedures and processes, assists in the monitoring of office supply levels, participates in training sessions related to job duties as deemed necessary by the University, performs other duties as assigned.
- Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; use or learn a range of position-related software applications.
- Demonstrated strong organizational skills and attention to detail and accuracy required.
- Demonstrated ability to work independently and meet established departmental deadlines required.
- Demonstrated ability to communicate clearly and concisely verbally and in writing, with excellent accuracy and attention to detail in written communications, required.
- Demonstrated critical thinking and analytical skills required.
- Ability to identify and act in accordance with departmental priorities, and to exercise discretion and sound judgment in the execution of all duties, required.
- Demonstrated effective independent problem-solving and decision-making skills required.
- Ability to effectively plan, prioritize, and complete work in a timely manner required.
- Ability to read and interpret complex instructions required.
- Ability to manage duties with flexibility and adaptability as office procedures, processes, and technology change required.
- Additional Requirements
Education, Experience, or Certifications:
- High School Diploma or equivalent required.
- Bachelor’s Degree preferred.
- Related library experience, or an equivalent combination of position-related education and experience, preferred.
- Previous experience in a high-volume customer service-oriented environment required.
- Previous work experience performing bibliographic searches, including experience with Boolean and other advanced search techniques, required.
Technical Knowledge or Skills:
- Working knowledge of library procedures required.
- Work experience and demonstrated strong proficiency in Microsoft Office products, including Word and Excel, required.
- Strong keyboard skills required.
- Knowledge of standard reference sources required.
- Previous work experience with Interlibrary Loan Lending software highly preferred.
- Reading knowledge of at least one (1) non-English language preferred.
Working Conditions and Physical Requirements:
- Ability to carry or lifts loads of up to 30 lbs. Ability to occasionally lift up to 50 lbs.
- Ability to push and pull loaded book trucks.
- Ability to lift, bend, stoop, crouch, stretch, and reach.
- Ability to visually focus on print and electronic material for long periods.
- Ability to make repetitive wrist, hand, or finger movements.
- Ability to operate equipment necessary to perform job.
- Effective audio-visual discrimination and perception.
- Ability to Use Standard Work Station Equipment.
- Ability to Use Standard Office Equipment.
- Must be able to type at least 30 words per minute.
$17.49 – 20.42 hourly
- Cover Letter
- Reference List
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
To apply for this position, external candidates must submit an application and any other required materials through https://uchicago.wd5.myworkdayjobs.com/External/job/Chicago-IL/Searcher–Interlibrary-Loan-Lending_JR19599. Internal candidates must apply by logging into Workday and selecting the Career worklet; for more information, please see How to Apply for a UChicago Job (Current Employee) QRG. Resumes sent via mail, fax, or email will not be considered. For more information, please see https://www.uchicago.edu/jobs/.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should contact University Shared Services through the Applicant Inquiry Form or call 773-702-5800.